Returns & Refunds
We want you to be happy with your CAHUMI purchase. If your order isn't right for you, you can request a return in accordance with our return policy.
Can I return my CAHUMI Wearable?
Yes. You can request a return within the applicable return period, provided the product meets our return conditions.
How do I request a return?
Please contact our support team with:
- Your order number
- The reason for your return
- Your name and email address
Our team will provide you with the return instructions.
What condition does the product need to be in?
The CAHUMI Wearable should be returned in its original condition, together with the original packaging and included accessories where applicable.
Please make sure the product is securely packaged to prevent damage during return shipping.
Who pays for return shipping?
Return shipping costs may depend on the reason for the return and the applicable consumer rights. We will confirm this when your return request is reviewed.
When will I receive my refund?
Once your returned product has been received and inspected, we will process your refund. The time it takes for the funds to appear in your account can depend on your payment provider.
What if my CAHUMI arrives damaged or defective?
Please contact us as soon as possible and include your order number and photos of the product and packaging. We will review the issue and help you with the appropriate solution.
Can I exchange my CAHUMI for another colour?
If you would like a different colour, please contact our support team before returning your order. We will let you know what options are available.
Important
Nothing in this policy limits your statutory consumer rights under applicable law.
Need help with a return?
Contact our support team and we'll guide you through the process.